Telehealth & Urgent Care: the New Normal at Unpain

By Unpain Clinic on April 30, 2020

We have evolved our services in order to serve you better. Telehealth rehab services are now available online with select physiotherapists. We are now also offering in-person care to clients who have qualified as Urgent Care cases. 

Telehealth services will be of immense value long-term and will enable you and your practitioner to streamline your care.  It is a convenient option during the COVID-19 pandemic; but we’re going to keep it around long after the virus has passed.  These services are fantastic for those living in rural areas or hampered by inclement weather, those living with less mobility, or with busy schedules that make in-person appointments difficult. 

How it Works

  • Book your Initial Telehealth Consultation – it is absolutely free.  
  • You will receive online intake forms and a link which will give you access to a secure video meeting with your physiotherapist for your scheduled appointment time.
  • Your physiotherapist will learn about your case, discuss the options and develop a treatment plan just for you.

To book a Telehealth appointment, please visit our 24-hr online booking page, call or email us and we will be happy to assist you further.

Subsequent Telehealth treatments are 45 minutes in duration and cost $130/session.  

Optimize your Telehealth Session

  • Fill out the intake forms at least an hour before your appointment time.  If you have not received intake forms, please email us and we will resend them.
  • Login to your online booking portal before your appointment time to ensure your link is working.
  • Set up your device so you are hands free, as you may need to move during your appointment
  • Have enough space to move around but still be in view of the camera on your device
  • Headphones with a mic can improve sound quality, but are not required
  • If you have balance issues, or are at risk of falling, plan to have a helper available to assist

    In order to participate in Telehealth services, you will need:
  • An internet connection
  • A computer, tablet or smartphone with a camera, speakers and mic

The need for Urgent Care is determined on a case to case basis, according to strict guidelines provided by the Chief Medical Officer of Health (CMOH).  Special consideration will be given to essential service workers.  All clients must be booked for an Initial Telehealth Consultation in order for your physiotherapist to determine your treatment needs.  Urgent care appointments are not available through online booking and secondary/tertiary COVID-19 screening will occur prior to the appointment.

These are new and exciting times and we may never go back to the way things used to be.  It is time to charge onward and embrace our new version of normal.  We are excited to serve you again and hope to see some of your smiling faces soon – even if it is just a quick health check.

May we all live long and prosper in good health.